Refund Policy

REFUND POLICY

Returns

Strictly no returns or exchanges unless there are defect(s) in the product(s) and the attention should be informed to us no longer than 7 days. So make sure you are ordering the correct case for your gadget.

Once the item has been returned to us, Jelly Cases reserves the right to allow an exchange/return or not.  Any request for exchange or refund after 1 week of purchase, will not be entertained. 

To be eligible for a return, your item must be unused and in the same condition that you received it, along with its original tags. It must also be in the original packaging.

If there is a defect on the item, Jelly Cases will RESHIP out a new piece on our cost.  

To complete your return, we require a receipt or proof of purchase.

There are certain situations where no returns are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.


If you are approved, then your return will be processed within a certain amount of days.