Clear cases for your phones made with love by Jelly Cases. The cases have rounded corners and approximately 2mm thick, made with premium quality. Jelly Cases believe that creating amazing cases for your phone is not enough as we believe that your phone cases also reflects your personality.
Shop through our various selection of cases and find the perfect case for you. Our cases are available for selected Apple and Samsung products.
SHIPPING AND DELIVERY
Jelly Cases is a company which operates with their partners internationally and we are proud to offer international shipping services that currently operate in over 200 countries and islands Worldwide.
For your reference and assurance, our global suppliers provide us with tracking numbers along with your orders and we would also be glad to assist and check on the status of the package.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||Estimated Shipping Time|
|United States||5-15 Business days|
|Canada, Europe||5-15 Business days|
|Australia, New Zealand||5-20 Business days|
|Mexico, Central America, South America||10-20 Business days|
|United Arab Emirates||
10-20 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
What about customs?
We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jelly Cases (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of mermaidcase.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.