Jelly Cases is a company which operates with their partners internationally and we are proud to offer international shipping services that currently operate in over 200 countries and islands Worldwide.

For your reference and assurance, our global suppliers provide us with tracking numbers along with your orders and we would also be glad to assist and check on the status of the package.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

How do you ship packages?

Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Where do you ship from?

We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.

Do you accept orders placed overseas?

We sure do! We proudly ship worldwide for FREE! 

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location Estimated Shipping Time
United States 3-10 Business days
Canada, Europe 3-10 Business days
Australia, New Zealand 10-20 Business days
Mexico, Central America, South America 10-20 Business days
United Arab Emirates

10-20 Business days

 

For further inquiries, you can simply click on 'CONTACT US' or email us at support@jellycases.com to check on the status of your item. 

  • IMPORTANT NOTE:  In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays). 
  • IMPORTANT NOTE: Orders CANNOT be canceled after a confirmation email has been sent to the customer. 
  • IMPORTANT NOTE: If you plan to give one of our items as a holiday gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
  • IMPORTANT NOTE: Any change of address once the item has been shipped out, will not be entertained. So, please carefully enter your address and please make sure it is in ENGLISH.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

What about customs?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

It's been over 6+ weeks and I have not received my order, what can I do?

We have stated a few examples why receiving your order might take longer than expected. If you still haven't received your order within the timeframe given above, please contact us. We'll take care of it for you so rest assured your item is on the way! ☺

I have received only part of my shipment, where are the other items?

We ship from different parts of the world so some items might arrive earlier than others. If you'd like to know the status of your other items, kindly refer to your "order status" feature on our website by adding your tracking number or please email us with your name and order number.

Why have I not received any order confirmation?

Most cases this is because our customers have accidentally entered their email wrong. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us and we will fix it for you.

I entered my address wrong! Can you please change it?

Yes! If you contact us within 24 hours we can change your order once you provide us the correct address. Otherwise, we do not accept responsibility for wrong addresses. Please enter your address carefully and enter the address in ENGLISH.

  • IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.